Return and Refund Policy
We want you to be happy with your purchase. If you're not satisfied, we're here to help.
Returns and Refunds
You may return most items within 30 days of delivery for a full refund or exchange.
The item must be unused, in original condition, and with all tags and packaging intact.
To start a return, contact us at support@orkiro.com with your order number and a brief explanation of the reason for the return.
Refund Process
Refunds are issued to the original payment method used at checkout.
We process refunds within 5–10 business days after receiving and inspecting the returned item.
Original shipping fees are non-refundable, unless the return is due to our error (such as receiving a wrong or defective item).
Return shipping costs are the responsibility of the customer, except in cases where the return is due to our mistake.
Exceptions (Non-Refundable Items)
The following items are not eligible for refunds:
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Personalized or custom-made products
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Perishable goods
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Digital downloads, gift cards, or software
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Final sale items clearly marked as non-refundable
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@orkiro.com.
In these cases, we will cover the return shipping cost and offer either a replacement or a full refund.
Contact Information
TORIUM COMPANY LLC
1110 Brickell Ave Suite 200
Miami, Florida 33131
United States of America
Email: support@orkiro.com
Phone: +1 3054045071
Important
We reserve the right to refuse returns that do not meet the conditions described in this policy.